Who We Work With

Client One

One of our clients is a manufacturer of pharmaceutical coatings. However, they also have a food products line in which they supply proprietary, unique food coloring agents. One of their clients, located in Mexico, owed them in excess of $239,000.00. Client advised they simply refused to pay, coming up with a variety of excuses as to the reasons. They were contacted after the expiration of the Ten Day Free Demand and via payments paid the balance, in full, 67 days later.

Why? (You may ask!)

For one thing, despite that client and we are both located on the east coast, we have “longer arms” and are able to reach out to reluctant debtors via legal action, in their immediate vicinity, no matter where in the world they are. In this case legal action wasn’t necessary because of our commonsense ability and approach to working with debtors. We dealt with some very nice people at debtor, were equally nice to them but got results by explaining that a) the balance had to be paid, b) we would work with them if some reasonable and mutually agreeable payment plan could be arrived at, but, c) if their balance would not be paid, we would have no other option except to proceed with legal action.

This did the trick. Whether some other creditor took the “hit” while this balance was being paid out, we don’t know. However, despite continuing back and forth along with one or two written demands and phone calls threatening legal action if a momentary default wasn’t cured, payment in full was accomplished and at the minimal rate of 12%, legal action as noted having been totally avoided.

Bottom line: We had a respectable debtor who was in some financial difficulty but, having been advised of the options now open to the creditor as a result of our involvement, decided it was time to come to the table and deal with this matter.

The above scenario is a hardly uncommon one, despite the size of the balance. It’s true for smaller claims as well. Our no-nonsense but sensible approach is guided by a single principal—you as a creditor want your money. We as a collection agency will therefore do everything possible to collect in an amicable manner, in as short a time as possible, never accepting any plan proposed by a debtor of more than six months duration, unless we have our client’s approval.

Client Two

And here’s a matter virtually the reverse of the above! This time our client was located in Mexico and was owed some $167,360.00 by a New York City company that adamantly refused to pay. Legal action was necessary and it took nearly two years to pay, the debtor’s principal having claimed the company had ceased operation, was out of business, was broke, etc. Our attorney refused to buy in to this argument unless proof was offered. Like a bulldog he accordingly subpoenaed vital financial information which could only be obtained via court order and which subsequently indicated funds from debtor were being illegally conveyed to a new entity. Push come to shove, this debtor threw in the towel and ultimately paid some $175,000.00 in full settlement, netting our client some $7640.00 over and above the placement balance and mitigating the total collection fees, in this case including attorney’s fees.